Warehouse Operations Planning - Operations, Shopee

1. Demand & Performance Planning

• Lead the consolidation of sales projections from Commercial to build warehouse-level operational plans.
• Translate sales forecasts into actionable outbound plans and key operational metrics to ensure warehouse operations are well-aligned with business pacing and run efficiently.
• Monitor actual performance versus projection, identify gaps, and drive adjustment plans to maintain service level and operational efficiency.
• Regularly review and improve forecast accuracy through data-driven insights and close coordination with related teams.
• Collaborate with cross-functional stakeholders to design and enhance planning frameworks supporting long-term operational scalability.

2. Ops Continuity Planning

• Lead end-to-end planning for major commercial campaigns and holiday periods, covering volume projection, capacity assessment, and post-event performance review.
• Partner with Opex, Workforce Management, and Warehouse teams to define capacity targets, manpower plans, and operational KPIs before, during, and after campaign periods.
• Act as the key liaison between Commercial and Warehouse teams for flash sales, livestreams, and voucher pushes that directly impact warehouse order load.
• Serve as PIC to monitor execution performance, ensuring operations follow plan and campaign targets are achieved.
• Anticipate risks and propose contingency plans to ensure operational continuity during network-wide peaks or disruptions.

3. Executive Reporting & Process Improvement

• Build and maintain dashboards and performance reports to track operational health, forecast accuracy, and campaign outcomes.
• Translate data into actionable insights to support management decisions and continuous improvement initiatives.
• Identify process gaps and lead initiatives to enhance planning accuracy, visibility, and efficiency across the warehouse network.
• Perform other tasks or projects as assigned by the line manager to support overall operational objectives.

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related technical field.
• 2–4 years of experience in warehouse operation planning or production planning, preferably in e-commerce, logistics, or manufacturing environments.
• Strong understanding of capacity planning, throughput management, resource optimization, and operation flow design.
• Proficient in data analysis and planning tools (Excel, Power BI, SQL, or equivalent).
• Excellent communication and cross-functional coordination skills.
• Demonstrated ownership, structured problem-solving, and ability to perform effectively under fast-paced, high-pressure conditions.