Shopee Viet Nam

We are seeking a talented and experienced Senior Data Scientist to join our dynamic team in the ecommerce industry. As a Senior Data Scientist, you will play a crucial role in driving data-driven decision-making and providing strategic insights to optimize our ecommerce operations. You will have the opportunity to work with large and complex datasets, develop advanced analytical models, and collaborate with cross-functional teams to enhance our customer experience, increase sales, and drive business growth.Responsibilities:Build and implement predictive, causal machine learning and GenAI models, to understand customer behaviors, optimize operational efficiency, and perform forecasting exercisesDesign and execute experiments or observational studies to evaluate marketing effectiveness and transform ambiguous business questions into actionable growth strategiesPartner with cross-functional teams to translate business requirements into technical solutions, define key successful metrics, and provide technical mentorshipManage and refine existing codebases and ETL pipelines using GitLab and internal CI/CD/orchestration tools to ensure scalable and automated data and model deployment 

Lead and manage Workforce Management (WFM) related projects end to end.Conduct labor market research and generate insights to support strategic decisions for WFM teams.Plan and organize internal immersion trips to key regions to deepen on site labor market understanding.Standardize nationwide workforce processes, booking systems, and operational workflows for blue collar labor.Partner with functional teams to roll out improvements and ensure operational alignment.Provide structured updates, reporting, and recommendations to management level.Other tasks that assigned by management team

Program ManagementLead day-to-day commercial performance of the shop, proactively deploying operational levers to achieve both topline and bottom-line targets.Oversee buyer incentive budgets and programs to optimize order growth and profitability.Convert strategic priorities into clear execution plans and mobilize the team to deliver measurable results.Business Performance AnalyticsConduct in-depth analysis of underperforming areas and implement actions to improve shop performance.Develop and maintain dashboards/ reports to monitor business health and surface actionable insights.Process Management Partner with product and engineering teams throughout a product development process.Identify workflow gaps and lead process improvements to enhance speed, scalability, and quality of execution.

ShopeeFood - Foody.vn is the leading website mobile application in Vietnam for foodies to search and review eating places. Then, with the demand of our valued customers, Shopeefood.vn (Formerly Now.vn) was launched to build a trusted platform for FB ordering and delivery on demand and soon has become the leader in the market. Currently, Shopeefood.vn has a lot of merchants and partners nationwide and will continue to grow strongly in the futureJob description:In charge of ShopeeFood Delivery Partner (Shipper) issues, complaints, violations, questions and other types of support request via channels: call, email, chat and offline (face to face).Deliver supporting solution violation penalty to Shipper according to Department’s Standard Operation Process (SOP).Handle Shipper’s support tickets in time, ensuring Shipper’s experience.Understand current SOP of Shipper support and propose updates if needed to Team Lead.Other ad-hoc and on-demand tasks assigned from Team Lead.     

Identify business growth opportunities from a buyer journey perspective, make data-driven decisions and collaborate with other functions to plan feature enhancements to deliver business objectives.Key contact point for feature-related issues from the business team. Understand both business big picture direction and daily operations in order to suggest impactful product solutions to address business problems in short-term and long-term.In charge of the end-to-end features development cycle from planning pipeline, aligning feature requirements, to testing, rolling out to users, driving product adoption and conducting change management.Understand how a feature impacts on business performance continuously review feature performance in order to raise necessary improvements.Stay curious and updated with industry standards and innovations in and out of the region, and be able to propose how to apply learnings into feature development to drive business growth.

Responsible for supervising and leading a team of Key Account Management Drive performance of all Key Account Managements within responsibility on dimensions including commercial performance, seller relationship, social media engagement, internal tools and systems and special projects etcDevelop and maintain industry-leading relationships with external key account contacts to ensure that the business receives constant leads on potential key sellers Work to create cross-functional engagements and understandings with necessary departments Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost revenues Oversee quality of deals sellers satisfaction with KAM and platformSupport CM in developing seller management strategy initiativesCreate a healthy work environment within the team and grow more future leadersEnsure correct and timely completion of team member’s performance reportPNL managementOther tasks as assigned 

Quản lý toàn trình của hoạt động Vận hành từ đầu đến cuối tại khu vực được giao. Đảm bảo hiệu quả chi phí, hiệu suất khu vực cũng như năng lực và năng suất của con người ở mức hiệu quả tối ưu.Quản lý hiệu quả các bưu cục được giao để đảm bảo SLA, cải thiện năng suất và kiểm soát quy trình.Phụ trách các hoạt động cải tiến vận hành bằng cách theo dõi, cải thiện và cam kết đạt tất cả các KPIs.Đào sâu và thúc đẩy hiệu quả vận hành toàn trình (bao gồm các sự kiện) và có các đề xuất tối ưu hóa liên tục mô hình vận hành.Chịu trách nhiệm làm việc với các đội ngũ khác nhằm đảm bảo mục tiêu chung, tiết giảm chi phí và đề đạt sáng kiến.Xác định các vấn đề trong kế hoạch vận hành để báo cáo cho các bên liên quan. Đồng thời thực hiện theo dõi, giám sát giải pháp để đảm bảo kế hoạch được thực hiện đúng.Địa điểm làm việc: Đắk Lắk, Phú Yên, Khánh Hòa, Ninh Thuận, Đắk Nông, Lâm Đồng.

Define and track key business metrics; build dashboards and reports to enable data-driven decisions.Analyze business performance ( acquisition, retention, cost efficiency, growth opportunities) and support KPI tracking and planning.Consult stakeholders across Credit Products to provide analysis and data solutions that drive business decisions.Collaborate with cross-functional teams, including Business, Finance, Data Engineering, and Product, to ensure data quality, and standardize reporting logic.Deliver ad-hoc analysis, deep-dive investigations, and analytical support for strategic initiatives and experiments.  

Help drive the launch and growth of new credit products, including following but not limited to:Engage Banks/ Financial Institutions partnership discussions for new credit products and enhanced features.Responsible for driving product growth and development in line with the Group’s strategy while ensuring alignment with local market needs.Coordinate projects focusing on growth and customer acquisition - Identify functional, regulatory, and technical gaps against business requirements, and initiate projects to achieve desired results.Support relevant product and feature launch.Working with various regional and local functional stakeholders such as business development, user management, operations, finance, and legal teams to monitor and ensure smooth day-to-day operations of existing lending products.Facilitate partnership onboarding and support paperwork process.Participate in competitor research, strategy design, document translation and other ad hoc projects as required. 

Evaluate and define business metrics, democratize data by building and socializing decision tools (dashboard, reports)Work closely with business stakeholders (Warehouse operation, inventory managemnt, etc) to conduct analysis that leads to actionable insights to grow the business and strengthen operational performance. Lead the effort to communicate the state of the business to stakeholders regularly to enable Shopee Vietnam team understand reasons behind the trends and provide insights to drive strategic decisionsSupport various business functions with the development and maintenance of various management reports