MoMo

Mô tả công việcIf you love building big systems, solving hard technical problems, and creating products that millions of people use every day, MoMo is the place for you. We are looking for a Senior Engineer to lead the development of our Merchant Integration platform and core backend services.Key Responsibilities1. Platform Merchant Integration (Core Focus)Build Merchant Systems: Design and build systems that help external merchants connect (integrate) with MoMo easily and securely.Solid API Design: Lead the design of RESTful APIs that are clean, secure, and easy for partners to use. Ensure APIs have good documentation and follow strict standards.System Architecture: Design backend services that are stable and can handle a huge number of requests (high concurrency) without crashing.2. Technical Leadership QualityCode Quality: Set the standard for code quality. Review code from junior/middle engineers and give helpful feedback to improve the team.Spring Expertise: Use your deep knowledge of Spring Framework (Spring Boot, Spring Cloud, Spring Security) to build modern microservices.Performance: Find and fix "bottlenecks" (slow parts of the system) to make sure the app runs fast for millions of users.3. Delivery MentorshipMentor Others: Guide younger engineers, help them solve hard problems, and share your technical knowledge.Balance Speed and Quality: Deliver new features quickly to meet business needs, but make sure the system remains strong and easy to maintain in the long run.Yêu cầu công việcQualificationsExperience: 5+ years of backend development, with a focus on Java, Kotlin, or Go.Merchant/Partner Experience: Experience in building systems for merchant integration or working with external partner APIs is a big plus.Strong Tech Skills:Deep understanding of Spring Ecosystem (Spring Boot, etc.).Strong knowledge of Database design (PostgreSQL, MongoDB) and Caching (Redis).Solid grasp of System Design and solving problems in distributed systems.Mindset: You are independent, you take ownership of your tasks, and you want to build high-quality products.Tech StackLanguages: Java (Core), Kotlin, or Go.Frameworks: Spring Boot (Must have deep knowledge), Vert.x.Databases: PostgreSQL, MongoDB, HBase, Redis.Tools: Kubernetes, Kafka, AWS/GCP (cloud knowledge is good to have).

Mô tả công việcProduct Development Strategy:Develop and drive the product vision and strategy for Merchant Solution products within the Promotion Loyalty domain on MoMo, aligning with company objectives around merchant engagement, co-funding programs, and merchant-driven user acquisition.Build and own the product roadmap that prioritizes features such as merchant-funded campaigns, merchant voucher management systems, co-marketing tools, merchant loyalty programs, and merchant analytics dashboards to maximize merchant ROI and platform GMV growth.Continuously propose and explore new features, technologies, and business models (e.g., performance-based marketing tools, merchant CRM solutions, dynamic voucher pricing, merchant coalition loyalty programs) to strengthen MoMo's value proposition for merchants in driving sales and customer retention.Conduct market research, competitor benchmarking, and merchant studies to uncover insights into merchant marketing needs, campaign effectiveness, and ROI expectations across different merchant segments (FB, retail, services, e-commerce).Drive product adoption, ensuring merchants clearly understand how to leverage MoMo's promotion and loyalty tools to achieve their business objectives (traffic, conversion, repeat purchase, customer loyalty).Lead product launches, merchant enablement programs, and go-to-market initiatives in collaboration with merchant business, sales, account management, and marketing teams.Data-Driven Decisions:Leverage data analytics and insights to understand merchant behaviors (campaign funding patterns, voucher utilization, ROI realization, merchant retention, merchant LTV).Translate data into actionable strategies to optimize merchant campaign performance, funding efficiency, merchant satisfaction, and platform take rate.Partner with Data/ML/AI teams to apply advanced analytics and machine learning models for:Merchant segmentation based on campaign behavior and funding potentialPredictive modeling for merchant campaign success and ROI forecastingIntelligent budget recommendation and dynamic pricing for merchant vouchersPersonalized merchant insights and next-best-action recommendationsFraud detection in merchant-funded campaigns and voucher abuse preventionMerchant churn prediction and proactive engagement triggersExplore generative AI use cases (e.g., automated campaign creation assistance, merchant marketing content generation, smart campaign optimization recommendations, chatbot for merchant support).Define and monitor success metrics (merchant participation rate, total merchant funding, campaign ROI for merchants, voucher redemption efficiency, merchant retention rate, merchant NPS, GMV from merchant campaigns).Cross-Functional Collaboration:Work closely with cross-functional teams (engineering, design, data science, merchant operations, account management, risk, finance) to deliver high-quality merchant promotion and loyalty solutions.Foster deep collaboration with consumer-facing Promotion Loyalty teams to ensure merchant solutions integrate seamlessly with user experiences and create win-win value propositions.Partner with Merchant Business Units, Sales, and Partnership teams to co-design co-funding models, merchant incentive programs, and category-specific campaign strategies.Engage directly with key merchant partners to gather feedback, co-create solutions, validate hypotheses, and build long-term strategic relationships.Communicate product strategy, roadmap progress, merchant impact stories, and team performance effectively to stakeholders, senior leadership, and executive management.Yêu cầu công việcRequirements Summary Bachelor’s degree required; MBA is a plus. 5+ years of product management experience in B2B/platform products (fintech, e-wallet, loyalty, merchant marketing, e-commerce). Strong experience building merchant-facing or self-service marketing tools with measurable business impact. Deep understanding of merchant ROI, promotion loyalty mechanics, and consumer behavior. Strong analytical skills (SQL, GA, Tableau, Mixpanel, etc.); AI/ML in marketing is a plus. Knowledge of merchant funding models, voucher systems, and loyalty platforms is advantageous. Key Skills Traits Merchant-centric mindset with strong ROI and campaign optimization focus. Strategic, data-driven thinker with AI opportunity awareness. Strong leadership, stakeholder management, and cross-functional collaboration skills. Skilled in product design tools (Figma, Miro) and project prioritization. Results-oriented, resilient, entrepreneurial, and passionate about helping merchants grow.

This role ensures efficient, compliant, and stable operation of CRM and CX platforms, bridging daily operational excellence with long-term CX strategy. It maximizes system value, supports scalable CX operations, and enables data-driven decision-making through close collaboration with CS, Product, Tech, QA, and Data teams. The role covers both Core CRM and the CX Portal (CXP) and is expected to evolve into a CX Product Operations Lead/Manager overseeing the full CX product ecosystem.Mô tả công việcCRM CXP System Governance and OperationsAct as the primary point of contact for receiving, analyzing, categorizing, and managing all CRM and CXP configuration, improvement, and feature requests.Analyze business requirements against existing system capabilities, prioritizing configuration-based and process-level solutions before proposing custom development.Assess scope, impact, dependencies, and priority of each request to propose an appropriate implementation roadmap.Ensure compliance with internal security policies, access control standards, and data governance requirements across CRM and CXP.Define, standardize, and maintain SOPs related to:CRM usage (ticket handling, escalation, logging, audits)CXP usage (data input standards, JTBD tracking, CX context updates, insight consumption)Monitor operational data to identify:Process breakdownsData quality issuesUser behavior anomaliesAdoption gaps across CRM and CXPConsolidate recurring operational issues and pain points based on audits, system data, and user feedback.Provide data-driven recommendations to improve workflows, platform usage, and CX operational effectiveness.Cross-functional Collaboration CX Ops EnablementAct as a bridge between business stakeholders and Product / Tech teams to clarify requirements, scope, and operational constraints.Translate non-technical business needs into clear operational logic, configuration rules, and functional requirements.Coordinate rollout, change communication, post-release monitoring, and effectiveness evaluation.Manage scope, timeline, risks, and dependencies for CRM CXP operational initiatives.Support CX Product teams by ensuring CXP operational readiness, adoption, and governance as new features or CX use cases are introduced.Actively manage stakeholder expectations through transparent communication and structured governance.Yêu cầu công việcBachelor’s degree in Business Administration, Information Technology, Computer Science, or related fields.Minimum 5+ years experience in CRM Operations, Product Operations, Business Analysis, or CX Operations roles.Strong business analysis skills with the ability to evaluate complex operational needs and propose scalable solutions.Proven experience in defining, standardizing, and optimizing SOPs for system-driven operations.Hands-on experience with UAT, system testing, release coordination, and collaboration with Dev/Tech teams.Comfortable working with operational data, dashboards, and audits to derive insights and improvement actions.Highly systematic, detail-oriented, and disciplined in system governance and operational control.Strong ownership mindset with the ability to balance short-term operational stability and long-term platform scalability.Proactive, structured, and capable of managing multiple stakeholders in a complex CX environment.

Mô tả công việcProduct Vision Domain Ownership:Own end-to-end product vision, strategy, and business outcomes for the Merchant Solution – Promotion Loyalty domain on MoMo, serving as the primary product driver and domain expert accountable for the domain's growth and long-term competitiveness.Define multi-horizon roadmaps (0–3 months execution, 3–12 months planning, 12+ months vision) covering the full merchant marketing stack: merchant-funded campaigns, voucher management systems, co-marketing tools, merchant loyalty programs, performance analytics, and self-service campaign platforms.Act as the domain's subject matter expert and thought leader — proactively identify whitespace opportunities, anticipate market shifts, and bring bold product bets to leadership to expand MoMo's merchant promotion ecosystem.Set clear product principles and prioritization frameworks, ensuring every product decision is anchored to merchant ROI, platform GMV growth, and user engagement outcomes.Represent the Merchant Solution domain in company-wide planning cycles, OKR setting, and cross-team strategic discussions.Product Development Execution:Take full ownership of the product backlog — from discovery and ideation through to delivery, measurement, and iteration — operating at a level of depth and breadth that spans multiple workstreams simultaneously.Drive end-to-end product development lifecycle for merchant promotion and loyalty features: merchant campaign creation tools, voucher configuration systems, co-funding budget management, campaign analytics dashboards, and merchant engagement programs.Lead product discovery independently — conduct merchant interviews, usability tests, competitive benchmarking, and market research with minimal guidance, synthesizing findings into clear product requirements and actionable roadmap decisions.Define detailed product specifications, user stories, and acceptance criteria that align engineering, design, and data teams around a shared understanding of merchant needs and platform requirements.Lead product launches and go-to-market execution for merchant solutions, coordinating cross-functional workstreams across sales, account management, marketing, and operations.Identify, flag, and navigate cross-team dependencies proactively, ensuring smooth delivery without bottlenecks across squads.Merchant Strategy Business Impact:Define and own the merchant engagement model across the promotion and loyalty domain — from merchant onboarding and campaign activation through to retention and long-term merchant LTV growth.Design and iterate co-funding and co-marketing frameworks that create sustainable commercial structures between MoMo and merchant partners across all segments (SMEs, chains, enterprise).Drive merchant product adoption by deeply understanding merchant pain points, ROI expectations, and marketing maturity — translating insights into self-service tools and intelligent automation that scale across thousands of merchants.Lead strategic product conversations with key merchant partners, acting as a credible product voice that earns merchant trust and surfaces actionable feedback to continuously improve solutions.Develop category-specific product strategies (FB, retail, services, e-commerce) informed by segment data and in close partnership with Merchant Sales and Account Management teams.Data-Driven AI-Powered Decision Making:Establish a rigorous measurement discipline — define OKRs, product KPIs, and a consistent framework for evaluating merchant campaign performance, feature health, and domain-level business impact.Take a hands-on role in shaping how AI/ML capabilities are embedded across the merchant solution portfolio, working closely with Data Science and Engineering:Intelligent campaign builder with AI-assisted targeting and budget optimizationPredictive merchant churn modeling and proactive retention interventionsMerchant segmentation and personalized next-best-action recommendationsDynamic voucher pricing and campaign ROI forecastingFraud detection and voucher abuse prevention at scaleGenerative AI for merchant content creation, campaign brief automation, and smart onboarding flowsUse platform-level data to surface macro insights on merchant promotion trends, funding efficiency, and competitive positioning to sharpen domain strategy.Design and run structured experiments (A/B tests, pilots, staged rollouts), define success metrics clearly, and apply learnings to drive confident product decisions at scale.Cross-Functional Leadership Stakeholder Management:Serve as the primary product point of contact for the Merchant Solution – Promotion Loyalty domain across all internal stakeholders: Consumer Promotion Loyalty, Engineering, Data, Design, Merchant Business, Sales, Marketing, Risk, Finance, and Legal.Lead cross-functional squad(s) without formal authority — align diverse teams around shared goals, unblock execution barriers, and drive accountability across workstreams.Drive alignment across BUs on joint campaign programs, co-funding models, and integrated merchant-consumer experiences — acting as the connective layer between merchant supply and consumer demand.Present roadmap progress, domain performance, and strategic priorities clearly and confidently in leadership reviews, executive briefings, and company-wide forums.Proactively manage stakeholder expectations, surface risks and trade-offs early, and facilitate decision-making with clarity and data.Yêu cầu công việcEducation Experience Bachelor’s degree required; MBA is a plus. 5+ years in Product Management (B2B, platform, or marketplace; fintech/e-wallet/loyalty/e-commerce preferred). Proven ownership of a product domain end-to-end with accountability for business metrics (GMV, revenue, merchant growth, retention). Strong experience balancing merchant (B2B) needs with consumer promotion/loyalty mechanics. Track record of driving complex 0→1 and scaling initiatives independently. Strong analytical skills (SQL, BI, Amplitude, Mixpanel); AI/ML product experience is a plus. Experience in merchant marketing platforms, co-funding, voucher, or loyalty ecosystems is advantageous. Core Skills Strategic and domain leadership without formal authority. Strong merchant empathy and commercial acumen. Data-driven mindset with AI fluency. Excellent stakeholder management and communication skills. Strong execution ownership and cross-functional coordination. Proficient in product design/prototyping tools (Figma, Miro). Nice to Have Experience scaling merchant self-service or campaign platforms. Background in loyalty programs, performance marketing, attribution modeling. Familiar with AI-driven marketing automation and predictive analytics. Experience in regulatory environments, cross-border expansion, or PL planning.

As an Growth Marketing Executive- Insurance Product, you will support the Manager in driving the development, management, and performance of insurance products. You will collaborate with cross-functional teams, such as , product design, marketing, and technology, to deliver innovative insurance solutions. You will also play a role in coordinating with the product team, ensuring goals are met, and working on improving the existing product lineup in line with market trends and business objectives.Mô tả công việc● Execute the major marketing campaigns, promotional programs, the launch of new product features, and other projects as required; ● Contribute ideas and develop an end-to-end growth plan in collaborate with a cross-functional team, including data analytics and product development ● Conduct and perform key reports and analyses for the management team for reporting and decision making regarding the projects by working with the data analytics team ● Monitor and analyze market trends, competitor activities, and customer feedback to identify areas for improvement. ● Provide the solution for product enhancement to optimize the productivity and improve the user experiences ● Other tasks that are required by line managerYêu cầu công việc● High level of creativity and innovation. ● Deep understanding of customer behavior and customer journeys and knowledge of KPI, Data, and Data-driven decision-making ● Ability to propose the strategy in a big picture and control budget of marketing activities ● Ability to communicate complex ideas effectively – both verbally and in writing; ● Good at negotiation, communication project management skill problem-solving skills analytical skill; ● Good self-learning ability, curiosity, and eagerness to learn new knowledge; ● Willing to work under pressure, with a tight deadline and a result-oriented working environment; ● Strong attention to detail and ability to deliver high-quality work.

As a mobile software engineer, you will build and maintain a core MoMo App with millions of daily active users;You will work cross-functionally with other engineering teams to identify customer needs, and ship high-quality new features through fast iterations;This is an opportunity to learn the full life cycle of Fintech mMô tả công việcPart of a Mobile Platform team, developing new features for the all-in-one MoMo super app;Strive for performance optimization and maximize customer satisfaction;Stay on top of industry trends, and evaluate new solutions to address our unique and fast-growing business needs;Collaborate with global development teams, and deliver customized solutions targeting international users while maintaining consistency with the overall architecture.Yêu cầu công việcBachelor's Degree in Software Engineering, Information Technology or relevant;Experience in either Native Android/Ios development, or cross-platform solutions like ReactNative/Flutter/Kotlin;Fluent with at least one of the following languages: Java/Kotlin/Objective-C/Swift;Understanding of common data structures and algorithms;Passionate about mobile technology and building applications for a large user base.Have Degree in Computer Science or related fields;

Mô tả công việcProduct Strategy PlanningConduct market and competitor analysis to uncover user needs, identify market gaps, and explore innovation opportunities that inform the product vision, strategy, and roadmap.Conduct user research and analyze user feedback to generate insights and propose continuous improvements that enhance financial products and user experience.Assist in designing growth programs to drive user acquisition, engagement, and retention across the customer lifecycle.Collaborate in transforming business ideas into scalable financial products.Partnership and Growth ExecutionManage strategic partnerships and monitor partnership performance, measure key metrics, and implement optimization strategies to maximize value for both CVS and partners.Coordinate with growth, marketing, and data teams to execute campaigns and initiatives that scale product usage.Analyze user behavior and campaign performance to generate actionable insights and continuous improvements.Project Roadmap ManagementHelp maintain and prioritize the product roadmap by assessing business value and resource needs.Ensure smooth execution of product and growth projects by working closely with cross-functional teams, including product, legal, and risk management, to streamline partnership integration and ensure a seamless user experience.Track timelines, dependencies, and key milestones to ensure timely delivery.Operational CollaborationWork with internal teams and external partners to ensure seamless product operations and issue resolution.Turn day-to-day operational and user challenges into actionable insights that drive product enhancements and boost customer satisfaction.Support implementation of quality checks, process improvements, and operational enhancements.Yêu cầu công việcBachelor's degree in Business or related fields. Fresh graduates or 1-2 years of experience, financial services or securities industry is a plus.Background or strong interest in business, with basic knowledge of finance, fintech, and InvestTech;Proven ability to take tasks end-to-end, delivering high-quality results without continuous supervision;Good interpersonal communication skills to effectively communicate, interact and work with individuals and groups;Strong teamwork and cross-functional collaboration skills; able to work effectively with Product, Tech, Business, and other stakeholders;Strong understanding of product-led growth and a user-centric mindset, with the ability to connect user needs to product and business outcomes;Data-driven mindset, comfortable using data and insights to support decision-making;Good self-learning ability, curiosity, and eagerness to learn new knowledge;Passionate to work in the technology field and the exciting field of financial services.

Mô tả công việcBuild and maintain relationships with key stakeholders in the Public Services category to achieve business objectives;Develop a deep understanding of the Public Services landscape in Vietnam and stay up to date on the latest trends and regulations affecting the business;Work collaboratively with cross-functional teams, including Business Operations, Growth, Business Analysis, Product, and Technology to ensure the successful execution of standard services and new initiatives;Develop and execute a detailed sales plan to achieve revenue and growth targets;Deliver high-quality presentations and proposals to potential Public Services partners;Manage and maintain existing Public Services partnerships to ensure the highest levels of service and satisfaction;Analyze data and provide insights to improve the performance of the Public Services category;Collaborate with multiple internal teams (Customer Services, Accounting,...) to ensure the best service standard for Public Services transactions.Yêu cầu công việcBachelor's degree or higher in Business Administration, Marketing, Economics, or related fields;Minimum 3 years of experience in Key Account Management in the Fintech or related industry;Demonstrated experience in building strong partnerships with Public Services stakeholders or relevant experience;Knowledge of the Public Services landscape in Vietnam is a plus;Proven track record of meeting and exceeding sales targets;Excellent communication, negotiation, and interpersonal skills;Ability to work independently in a fast-paced environment;Strong analytical skills and ability to analyze data to make data-driven decisions.

As a Junior Integration Executive for Online Payment Services, you will learn and understand MoMo’s payment products to support merchants in integrating MoMo as a payment method, while working closely with merchants and internal teams to handle operational matters and ensure seamless and stable payment flows on MoMo.Mô tả công việcAct as a point of contact in communications with merchants regarding payment product introduction, integration, and operational matters.Support merchants in selecting and integrating suitable payment models and services.Provide technical guidance and coordination during the payment integration and testing process.Assist in debugging and testing activities in collaboration with merchants and internal teams.Support integration go-live activities and ensure required data, reports, and monitoring are set up.Handle day-to-day operational issues, including large-scale, high-impact, or critical cases, under defined processes and guidance.Escalate issues, enhancement requests, or improvement proposals to relevant internal teams (Product, Engineering, Operations, etc.) and follow up until resolution, ensuring payment flows and operational processes are continuously improved and run smoothly.Yêu cầu công việcBachelor’s degree in Business, Economics, Technology or related fields.0-2 years of experience in Product, Integration, Operations, or related roles; experience in financial services is a plus.Basic English proficiency for reading documents and basic communication.Basic understanding of the payment ecosystem is an advantage.Good communication and teamwork skills.Logical thinking and willingness to learn product and integration concepts.Proactive mindset and eagerness to learn and grow.

Mô tả công việcMerchant ExpansionIdentify, prioritize, and onboard key merchant segments (top brands, strategic partners, long-tail merchants)Design and optimize merchant-facing processes and incentives to increase adoption and product visibility.Cross-Functional Program ManagementCoordinate across Product, Risk, Credit, Marketing, and Operations to ensure seamless delivery of strategic projects.Track progress through clear KPIs, escalate blockers, and ensure timely executionPresent project updates, risks, and impact to senior management and key stakeholdersAlign cross-functional teams and maintain stakeholder buy-in throughout project lifecycle.User Growth EngagementBuild initiatives to drive acquisition, activation, and repeat usage of credit products across the merchant ecosystem.Partner with Marketing to craft targeted campaigns and measure ROI to ensure efficient growth.Identify gaps in current go-to-market processes and propose solutions for operational efficiency.Pilot innovative initiatives (e.g., new credit products, incentive mechanics) to unlock incremental growth.Yêu cầu công việcBachelor’s degree inBusiness Administration, Marketing, Communications, or related field.2–4 yearsof experience in growth marketing, project management, product operations, or similar roles (preferably inFintech, Banking, or Lending).Strong analytical thinking with the ability to design from scratch and validate market hypotheses.Comfort working hands-on with merchants and understanding operational workflows.Familiarity with financial services, credit scoring models, or risk assessment frameworks.Prior experience launching early-stage products or working in high-growth environments.Strong stakeholder management and communication skills across cross-functional teams.