inline 樂排股份有限公司

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. We are expanding the inline SDR team and looking for a data-driven professional with strong B2B prospecting capabilities. In this role, you will manage target account lists and conduct outbound prospecting through calls, messages, and emails to identify needs, qualify opportunities, and generate high-quality meetings and pipeline for the Business Development (BD) team. You will also track and optimize the outreach and meeting-booking process in a systematic way. What You’ll Do Lead Prospecting Qualification Conduct outbound outreach to potential customers via phone, messaging, and email.Establish initial contact and perform basic discovery to understand customer needs and potential fit. Needs Discovery Initial Screening Understand restaurant operations, including reservation methods, staffing, customer segments, pain points, and implementation timeline.Assess whether prospects match the target customer profile and adoption criteria. Meeting Scheduling Handoff Schedule BD meetings and complete pre-meeting confirmations.Ensure smooth handoff with complete information, including use cases, pain points, urgency, decision-makers, budget/timeline (if applicable), and next steps. CRM Management Process Execution Maintain accurate records in CRM systems (e.g., Salesforce).Update key fields, statuses, and next actions to ensure data is transparent, traceable, and reviewable. Cross-Functional Collaboration (BD / Marketing / CSM) Partner with Marketing to improve lead sources and messaging.Align with BD on target profiles and feedback.Collaborate with CSM when needed to understand existing customer scenarios and improve conversion quality. Continuous Optimization Analyze funnel performance and activity data.Optimize lead segmentation, messaging, and follow-up cadence.Propose and implement process improvements.Inline 是一家致力於提升餐廳效率的軟體創業公司，為餐廳提供全方位整合的解決方案，包含餐廳座位管理與安排及餐點預訂系統。客戶涵蓋數千家餐廳，包括領先的連鎖品牌、米其林星級餐廳、購物中心以及中小型實體餐廳。我們也與食品科技平台、社交應用和各類媒體服務合作，幫助餐廳客戶提高曝光率並拓展業務。目前團隊正在積極開拓更多全球機會，並已進駐東京、大阪、香港、台灣、吉隆坡、溫哥華、墨爾本、悉尼等城市，並計劃進一步拓展至美國的主要城市。我們正在擴編 inline SDR 團隊，招募具資料敏感度與 B2B 開發能力的夥伴。你將負責目標客群名單經營與陌生開發，透過電話／訊息／Email 等多管道觸達與需求釐清，產出可交付 BD 的高品質會議與商機，並以系統化方式追蹤與優化邀約流程。【你會負責的工作】・潛在客戶開發與導入資格確認針對潛在客戶名單進行電話／訊息／Email 開發，建立初步接觸並完成需求探索・需求釐清與初步篩選了解餐廳現況（訂位方式、人力、客群、痛點、導入時程等），判斷是否符合目標客群與導入可能性。・會議邀約與交接安排 BD 商務會議並完成會前確認，確保交接資訊完整（情境、痛點、急迫性、決策者、預算／時程、下一步等）。・CRM 維護與流程落地依規範更新 CRM（如 Salesforce），完整紀錄關鍵欄位、標註狀態與下一步，確保資料透明可追蹤、可複盤。・跨部門協作（BD／行銷／CSM）與行銷協作優化名單來源與話術，與 BD 對齊目標客群與回饋，必要時與 CSM 對齊既有客戶情境，持續提升邀約品質與轉換率。・持續優化透過數據檢視開發漏斗，優化名單分層、話術與跟進節奏，提出改善建議並落地執行。

We strongly recommend that you submit your application through our BambooHR to increase visibility. 🚨 Please Note: This position is Singapore-based. You will need to relocate to Singapore with an Inline-sponsored work permit.The job requires Japanese language proficiency (written, spoken and listening) because the role involves regular engagement with our Japanese-market clients/partners. Please submit your JLPT certificate with your application. About Inline Inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for Inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and cities in the US. For people with solid professional skills and talent who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with Inline for the next thousand partners at a rapid pace. We Are Looking For We are currently seeking an ambitious, high-energy, and results-driven Customer Success Manager who thrives on challenges and growth in a fast-moving environment. As a Customer Success Manager at Inline, you will work closely with our restaurant partners, customer support team, revenue operations, product, sales, marketing, and operations teams to optimize restaurant relationships and provide maximum value for both Inline and our clients. Key Responsibilities Maintain regular contact with partner restaurants and activate services that drive revenue growth, including TMS, food ordering, key integration partnerships rollout, and other add-onsDevelop churn indicators, plan and execute rescue strategies, and revamp account care flow to meet retention goalsBuild long-term relationships with key clients and serve as a trusted advisor in their restaurant operationsProvide support during initial product implementation, offer recommendations around best practices, and support new product/feature launchesResolve product-related issues or concerns efficiently and effectivelyWork closely with internal teams (National, Regional, and Global) to solve problems and ensure feedback improves Inline's product and operationsOnboard restaurants and provide retraining as needed to ensure they effectively use Inline in their daily operationsAct as an ambassador for Inline's mission, brand, and product in all interactions What We Offer Work permit sponsorship for SingaporeOpportunity to work with leading restaurants across Asia-PacificFast-paced startup environment with significant growth opportunitiesInternational, collaborative team culture

About inlineinline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.The RoleAt Inline, the primary responsibility of the Business Operations Manager is to enhance the efficiency and effectiveness of our Customer Success Management team by means of analysis and process optimization, with a focus on customer maintenance and retention.To succeed at Inline, you must possess traits such as being highly organized, having a strategic mindset, being results-driven with a strong emphasis on quantitative outcomes, being adept at analysis, and the ability to demonstrate exceptional leadership and planning skills within a rapidly evolving environment. You will collaborate closely with various departments, including Sales, Customer Success, Revenue, Finance, and more. This role is central to the long-term development of our customer success management team and restaurant organization in Taiwan.If this sounds like you – read on!

About Us: We are a leading tech company based in Taipei, operating across various Asian markets, including Australia, Hong Kong, Singapore, and Japan. Our mission is to innovate and streamline operations in the inline app industry, ensuring excellence in customer service and operational efficiency. Our culture is driven by a passion for hustling and a commitment to sharing the honors of our achievements. We value neatness, clarity, and close collaboration, and we're looking for a Billing and Revenue Operations Lead to help steer our financial growth and operational efficiency. Job Summary: The Billing and Revenue Operations Lead will oversee the entire billing process, from invoice generation to revenue recognition, ensuring accuracy, compliance, and timely payments. This role is crucial for optimizing our revenue operations and financial health. The ideal candidate is detail-oriented, strategic, and a problem-solver, capable of leading initiatives to improve billing processes and systems. Key Responsibilities: Billing and Invoice Management: Oversee the entire billing process, ensuring invoices are generated, issued, and followed up on accurately and promptly. Collaborate with sales and customer success teams to streamline invoice adjustments and handle customer queries efficiently.Revenue Recognition: Ensure revenue is recognized in compliance with company policies and accounting standards. Manage the month-end close process for billing, ensuring timely and accurate revenue reporting.Process Optimization: Continually assess and optimize billing and revenue operations. Identify bottlenecks or inefficiencies and lead initiatives to implement best practices and improve operational efficiency.Compliance and Reporting: Maintain up-to-date knowledge of relevant financial regulations and ensure all billing operations comply. Prepare detailed reports on billing accuracy, revenue performance, and key metrics for internal stakeholders.Salesforce.com and Zuora Implementation and Management: Play a lead role in the implementation and management of Salesforce.com and Zuora platforms. Ensure these systems are optimized to support billing and revenue operations, including automation of billing processes, and integration with other business systems for streamlined operations.Cross-functional Collaboration: Serve as the primary liaison between finance, sales, customer success, and IT departments to ensure billing and revenue processes are aligned with business objectives. Work closely with sales and customer success teams to resolve billing issues, enhance customer satisfaction, and support sales strategies.Team Leadership and Development: Lead, mentor, and develop the billing team, fostering a culture of high performance, continuous improvement, and shared success. Ensure the team is fully trained on Salesforce.com, Zuora, and other relevant tools and systems.Strategic Projects: Lead strategic projects related to billing and revenue operations, such as the integration of new products or services into the billing platform, exploring new revenue streams, and implementing new billing models to support business growth.

Join Our Fast-Growing APAC Team! Are you a data-driven problem solver with strong Python and SQL skills? Do you have a keen eye for detail and a passion for optimizing financial processes through data analysis? If so, we want to hear from you! In this role, you will play a key part in delivering high-quality customer data analysis and quality assurance to support our internal financial control function. You will also help the Revenue Operations team uncover valuable customer insights through data analysis on our existing inline services. As inline continues its rapid expansion across APAC, we are looking for highly detail-oriented individuals with strong analytical capabilities to derive insights from diverse data sources. Fluency in English is a plus, as this role involves communication with global partners. We value proactive problem-solvers who take ownership of their work, manage their time efficiently, and continuously seek to improve workflows and documentation. If you're passionate about financial data analytics and eager to drive meaningful impact, this role is for you!What You Will Do Data Analysis & Optimization Python & SQL are essential – use them to automate, analyze, and optimize financial data.Enhance and optimize the billing system using Google Apps Script (GAS) to enable automation.Analyze customer payment behaviors and propose data-driven solutions to improve collection efficiency.Monitor and analyze monthly revenue performance to ensure accuracy and financial health.Maintain clean, structured, and well-documented financial data dashboards for better decision-making. Billing & Accounts Management Set up, manage, and optimize billing systems to improve efficiency.Support customer billing inquiries, ensuring clarity and resolution.Enhance the customer payment experience, making transactions seamless.Maintain accurate financial records and ensure proper cash flow tracking.Conduct regular follow-ups with domestic and international clients via calls, emails, and meetings.Standardize billing processes and ensure invoice accuracy. Process Management & Documentation Accurately track internal and external requests, process information quickly, and resolve issues.Develop and maintain clear, well-structured documentation to improve operational efficiency.Implement and maintain daily, weekly, and monthly productivity and quality metrics based on department needs.

About inline inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. The Role At Inline, the Manager of Enterprise Customer Success Team plays a critical role in driving strategic account and enterprise customer success management. This position ensures that the team establishes long-term, deep partnerships with large enterprise clients to enhance customer satisfaction, improve retention rates, and drive sustainable business growth. Beyond leading the strategic direction for enterprise customer success and aligning it with business objectives, this role also integrates customers’ long-term development with Inline’s business expansion to create mutually beneficial outcomes. To succeed at Inline, you must possess exceptional strategic planning skills, sales adaptability, industry knowledge, market trend awareness, and strong communication and decision-making abilities with both internal and external stakeholders. You should be able to demonstrate strong leadership in a fast-paced, evolving environment. This role requires close collaboration with multiple departments, including Sales, Account Operations, Product, Engineering, Marketing, Revenue, and Finance, ensuring that enterprise customer needs are effectively communicated internally. Additionally, the role is responsible for managing expectations and requirements between customers and internal teams, coordinating resources, and delivering the best possible solutions.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.If this sounds like you – read on!

inline is a rapidly growing software solutions company focused in restaurant ordering, delivery, and CRM. Companies including Google, Apple, Instagram, FB, and Uber use our web services and applications, and work with us behind the scenes to make the global food ordering industry go. Would you like to work on a global platform that serves thousands of businesses and 140M+ users across APAC? That's what we do. inline is a low-key company that puts our customers’ success above all else, and places engineering on a pedestal to guarantee that success. Many of our staff, even in non-development roles, is technically capable if not an outright developer. We set a very high bar and this has brought our business success, because the best typically want to work with the best. We're looking for a Senior QA Engineer to join our global engineering team in Taiwan. To succeed in this position, you will be an experienced application tester with deep knowledge of software validation strategies. What you will do / 工作內容 Deeply understand our applications as a user and independently identify test cases and potential failure modesDedicate yourself to improving our user experience both..quantitatively (in terms of bugs) andqualitatively (in terms of “How good an experience really is”)Develop and execute manual test plans which validate software prior to releaseDevelop and maintain automated test cases and integrate them into CI/CD pipelineProduce analytical reports that quantify confidence in release candidates Benefits / 公司福利 We are always looking for the best talent in the software industry. We know how rare your talent is, and we understand its value. We offer premium benefits packages, including: competitive salaryequity plansflexible schedulesfree lunches and dinners

inline is a rapidly growing software solutions company focused in restaurant ordering, delivery, and CRM. Companies including Google, Apple, Instagram, FB, and Uber use our web services and applications, and work with us behind the scenes to make the global food ordering industry go. Would you like to work on a global platform that serves thousands of businesses and 140M+ users across APAC? That's what we do. inline is a low-key company that puts our customers’ success above all else, and places engineering on a pedestal to guarantee that success. Many of our staff, even in non-development roles, is technically capable if not an outright developer. We set a very high bar and this has brought our business success, because the best typically want to work with the best. We're looking for a Junior QA Engineer to join our global engineering team in Taiwan. To succeed in this position, you will be an experienced application tester with deep knowledge of software validation strategy. What you will do / 工作內容 Develop test plan,test cases and execute test cases for mobile andweb productsDocument defects, track their status, and collaborate with developers to ensure timely resolution Benefits / 公司福利 We are always looking for the best talent in the software industry. We know how rare your talent is, and we understand its value. We offer premium benefits packages, including: competitive salaryequity plansflexible schedulesfree lunches and dinners

Inline helps tens of thousands of people working in restaurants around APAC serve well over 100M customers, and to serve 1 billion+ people we need some more design help - that's where you come in. We create and sell productivity software for busy restaurant and retail staff, managers, owners, brand managers, and enterprise teams. In a rapidly changing environment, inline is giving restaurants and retailers control of their future, by helping these merchants achieve higher operating margins. We are looking for a skilled Software UX Designer, who will be responsible for designing new features to connect our customers to product value and improve the user experience for current propositions, as well as generating insights to improve our product. This is a fast-paced team with ambitious goals, and your creations will be used daily by tens of thousands of people working in retail shops across APAC. Because we focus on giving tools to merchants for them to own, manage, and grow their relationships with consumers, consumers see a very small part of the software we create. A typical consumer might use a popular app for 20 minutes per day, each of our business customers uses inline apps for 70+ hours each week. About The Role: Working language: EnglishLocation: Taipei HQFull-time, on-siteRelocation and visa sponsorship available Role Details: Inline is looking for a person who is passionate about data-rich experiences, working on emerging products, and leading core product growth opportunities. You will work closely with our customer service, product managers and engineering teams to understand our restaurants' needs.We’re looking for a person who possesses solid experience in designing a product from scratch, and make it deliverable to markets across countries to accommodate different cultures and user behaviors.This role will report to the co-CEO, as a key person on the design team in Taiwan. You must be self-motivated, full of enthusiasm, a desire to learn and have a fine eye for detail.You know that your design should always achieve TWO things: support a user in completing a task AND support the business in achieving a goal.You’ll collaborate with designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, prototypes, and flow charts among others. Day-to-day Responsibilities: Rapidly produce multiple solutions, from sketches, wireframes, and user flows to high-fidelity mockups and prototypes, depending on the level of detail needed to present and communicate proposed solutions and interaction flows that will resonate with our target audience.Validate your design explorations with data and real feedback from restaurants, be it qualitative, quantitative, or both. Filter out the noise from feedback and make good use of the valuable feedback to iterate the product.Maintain and evolve a scalable design system.Present your work to various stakeholders, explaining your creative process and how your final design aligns with the product goals.Provide specs, interactive prototypes, and design requirements to developers.Regularly engage with restaurants to develop a thorough understanding of their needs and pain points, making frequent visits to restaurants to observe and participate in the staff workflows to inform your design insights.